Complaints & Feedback

Please note that this website is an independently run site that is not directly affiliated with any bus operator or transport organisation or provider. We do not operate any bus services, nor do we issue or take payments for any tickets or passes.

Formal complaints and feedback, as well as requests for refunds etc, will need to be sent to the relevant bus operator or authority responsible.

Bus service complaints

If you have a specific complaint to make regarding a bus service, you should in the first instance contact the bus operator directly.

Links to common bus operators contact forms below:

For contact details for all other operators in the Network West Midlands area, please see the Operators page on their website.

If the bus operator has a Facebook or Twitter page, you may also try to contact them that way, but in most situations they will merely direct you to the contact methods on their own website.

If after making a formal complaint you are not satisfied with the response you receive from that bus operator, you may choose to escalate your complaint to Bus Users UK.

Bus stops, shelters and stations

Any issues with bus stops, bus shelters, bus stations, or other bus information infrastructure within the West Midlands county should be reported to Transport for West Midlands.

Tickets / Passes / Travelcards

For queries, enquiries and complaints regarding your pass or travelcard, please contact the bus/transport operator or local authority from whom you purchased or who provides the pass/travelcard.

Anti-social Behaviour

If you witness or encounter any anti-social behaviour while travelling on buses or other public transport, this can be reported to Safer Travel for further investigation. While action may not be immediately taken, intelligence gathered from passenger-submitted reports allows the team to identify problem spots and areas and target resources where they are needed.

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